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Discussion topic: Do I need to cancel my old contract if I've upgraded to sky glass?

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This message was authored by Mel483 This message was authored by: Mel483

Do I need to cancel my old contract if I've upgraded to sky glass?

I've just ordered sky glass. Do I need to cancel my sky Q contract or will it just count as an upgrade? Also, will my broadband be included still? Any information would be greatly appreciated.
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This message was authored by caesarome This message was authored by: caesarome

Re: Do I need to cancel my old contract if I've upgraded to sky glass?

Posted by a Superuser, not a Sky employee. Find out more

You will be billed for Sky Glass and broadband going forward so no your Sky Q doesn't need to be cancelled but as I am sure you are aware your Sky Q box and minis (if you have any) will need to be returned when you are up and running with Sky Glass.

 

Sky usually sends packaging out so if you haven't received it then you can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:

 

https://www.sky.com/help/articles/return-tv-broadband


Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Do I need to cancel my old contract if I've upgraded to sky glass?

Posted by a Superuser, not a Sky employee. Find out more

@Mel483  Your sky Q contract will automatically cancel and you will be asked to return all sky Q loaned equipment 

 

as for broadband services if you already have them they will continue as normal 

 

if you don't have a broadband service with any provider you will need to order one separately as it's not included in a glass purchase 


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