Dispute non return of equipment

[JimMorrison]

I've received a letter from sky regarding non return of puck this item was returned with the router, remote and cables 

[SKY1992bf]

@JimMorrison  Did you obtain and have kept prove of postage 

[SallyB7]

Apologies I wasn't aware I had received a message from Sky

i returned the puck and remote to the post office

I have taken a screen shot if you can advise how to attach it

it went to Hilton post office on 20.12.24

tracking no

OT067498888GB

the broadband router was returned in November and once that was picked up from the post office, I got an email to confirm it was collected. 

[SallyB7]

 

[caesarome]

@SallyB7 

Are you the same member as @JimMorrison ?

[SallyB7]

Sorry I thought I was talking to sky

[DugHardman]

Hi,

I am having the same issue. My equipment was returned with the provided postal packaging over 6 months ago. I no longer have the proof of postage.

I have now been contacted by a debt collector wanting to charge me for the equipment!

I am trying to get hold of SKY, they must have the barcode and tracking number attached to my account. However, it is impossible to reach anyone SKY. 

This is an impossible company to contact!!

[Daniel0210]

@DugHardman 

Sky would have tried to contact you a few times about this before reaching the stage of passing the non return debt to a debt recovery company. 

[SallyB7]

Today I called this number - ending in 4730. Customer services.  Google that number. 

someone answered and afree beng passed to various areas, someone confirmed my account showed as item received. 
try that number. 

[Daniel0210]

@DugHardman 

Usually once your debt has been 'sold' to a debt recovery company, all Sky will be able to tell you is how much you owe and the name and contact details for the debt collection company. 

[SallyB7]

I guess I have been lucky then.

good luck with what happens with your issue.