Dispute Regarding Charge Equipment Return

[Shadiya]

Dear Sky Team,

I am writing in response to your recent communication about a charge of £85 applied to my account for unreturned equipment. Please be informed that I have already returned the equipment on 02/11/2024 and I have the receipt from the post office as proof of postage.

It seems there may be an issue with updating your system. Kindly check your records and confirm that the equipment has been received. Please also ensure that no money is deducted from my direct debit account for this charge.

If you need further details or a copy of the postage receipt, please let me know, and I will be happy to provide it. I look forward to your prompt resolution of this matter.

Kind regards,
Shadiya Shaikh

[PandJ2020]

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@Shadiya wrote:

Dear Sky Team,

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You are not contacting Sky directly here.

However, if you have proof of return we can escalate to a chat with a Sky employee if you wish?

[lettice]

The Sky Community messaging team can help you with this request.

Its a regular one they resolve for customers on here

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147