Disney+ stuck in loop of renewal in progress?

[PETE799]

Hello

My Disney+ subscription is stuck in a loop of Renewal in Progress. I have tried to cancel it but it comes up with error code MySky_4306.

I can't change the package or renew anything and when I try to watch Disney+ through the app it tells me to rejoin but I can't because it says MySky account is already linked to an active Disney+ account in Marketplace.

Any ideas how to fix this? I have restarted my Sky Glass TV, Refreshed the apps and still no joy.

Thank you

Pete

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[ElaineDConnor45]

Hello, I am stuck in a similar loop.  I am a SKy Q customer.  I signed up for Disney+ through Sky Marketplace yesterday but now want to cancel it.  I have not accessed the app or played any content on it a it wouldn't work.  I get error message Mysky_4306 but I cannot find any information on this error.  Further to this I have decided to cancel the subscription but am unable to do so as I does not show in my Sky account and when I log into Disney+ account I do not get the option to cancel the subscription either.  I do not want to simply cancel the payment with my card provider as I would rather do it in the correct manner.  The payment on my card shows "SKy Marketplace Disneyplus".  Can you help me please?