25 Jan 2023 04:23 PM
I received a text today saying my next bill is £67.50 however when I took out the recent contract I was told it would be £53 ?
when I log in it says £53 however text says otherwise ?
can this be explained
25 Jan 2023 04:24 PMPosted by a Superuser, not a Sky employee. Find out more
Have you made any non inclusive calls or sent any picture messages?
25 Jan 2023 04:25 PMPosted by a Superuser, not a Sky employee. Find out more
Have you checked your itemised bill to see what the extra is for? Check particularly the dates you're being billed for.
25 Jan 2023 04:30 PMPosted by a Superuser, not a Sky employee. Find out more
Picture messages (ie; non iMessage pictures) are charged at 40p each.
25 Jan 2023 05:03 PMPosted by a Superuser, not a Sky employee. Find out more
If you have been sending pictures messages then this will be added to your bill. There is a chance the text message could be wrong as your online account is where to check to see how much it will be.
25 Jan 2023 05:04 PMPosted by a Superuser, not a Sky employee. Find out more
Surely picture mess are part of your data
@Nico23 What is chargeable should be detailed in your plan terms and conditions so have you looked there
25 Jan 2023 05:43 PMPosted by a Superuser, not a Sky employee. Find out more
Very likely. Check the dates, as I posted before. You may be paying for more than a month, hence the higher charge.
21 Nov 2023 03:45 AM
I am not happy about how I am getting treated by sky I paid £70 of my bill last week and you cut me of witch is wrong I am useing all my internet dater know plus I am not psyijg the £10 charge witch is out of order I can not phone sky or do anything it's wrong that people Carnt speck to someone about any thing when you phone up its says you have to pay your bill before you speck to someone I am going to my solicitor about your company, not doing your job properly your sincerely, Mr Walker
21 Nov 2023 05:03 AMPosted by a Superuser, not a Sky employee. Find out more
We are fellow customers here, not Sky. I'm afraid you agreed the T's and C's when you signed your agreement. If your services have now been restricted because of a missed full payment (and it’s normally only a missed payment that triggers this), any calls to Sky will direct you to make the payment. Sky won’t reinstate your services until you’ve paid what is owed in full which includes any late payment fee and set up a new continuous payment method. If your payment is two or more weeks overdue you will need to pay the next bill as well.
If you can’t pay it all in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.
Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. It’s also worth noting that payments aren’t processed at a weekend as banks are closed.
21 Nov 2023 09:16 AMPosted by a Superuser, not a Sky employee. Find out more
...not doing your job properly your sincerely, Mr Walker
You haven't said what the actual issue is? So far you seem to have posted you haven't paid your bills and have been charged a late payment fee (as per the T&C's)?
21 Nov 2023 09:32 AMPosted by a Superuser, not a Sky employee. Find out more
@William1971 I'm afraid you can't choose how much you want to pay. If you believe your bill was incorrect, it would have been sensible to speak to Sky about it before your payment was due.
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