Discuss my mobile bill

[Nico23]

I received a text today saying my next bill is £67.50 however when I took out the recent contract I was told it would be £53 ?

when I log in it says £53 however text says otherwise ?

can this be explained 

[Daniel0210]

@Nico23 

Have you made any non inclusive calls or sent any picture messages? 

[Mark39]

Have you checked your itemised bill to see what the extra is for? Check particularly the dates you're being billed for.

[Nico23]

I check my sky app & I do not see anything extra ?

How much is it for picture messages ?

[Nico23]

Do they charge fir picture messages ?

[Daniel0210]

@Nico23 

Picture messages (ie; non iMessage pictures) are charged at 40p each. 

[Nico23]

Surely picture mess are part of your data 

[caesarome]

If you have been sending pictures messages then this will be added to your bill. There is a chance the text message could be wrong as your online account is where to check to see how much it will be.

[SKY1992bf]

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@Nico23 wrote:

Surely picture mess are part of your data 

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@Nico23  What is chargeable should be detailed in your plan terms and conditions so have you looked there 

[Nico23]

So I've checked, this is my 2nd bill which they say is slightly more is tht correct 

[Mark39]

Very likely. Check the dates, as I posted before. You may be paying for more than a month,  hence the higher charge.

[William1971]

I am not happy about how I am getting treated by sky I paid £70 of my bill last week and you cut me of witch is wrong I am useing all my internet dater know plus I am not psyijg the £10 charge witch is out of order I can not phone sky or do anything it's wrong that people Carnt speck to someone about any thing when you phone up its says you have to pay your bill before you speck  to someone I am going to my solicitor about your company, not doing your job properly your sincerely, Mr Walker

[Daniel0210]

@William1971 

We are fellow customers here, not Sky. I'm afraid you agreed the T's and C's when you signed your agreement. If your services have now been restricted because of a missed full payment (and it’s normally only a missed payment that triggers this), any calls to Sky will direct you to make the payment. Sky won’t reinstate your services until you’ve paid what is owed in full which includes any late payment fee and set up a new continuous payment method. If your payment is two or more weeks overdue you will need to pay the next bill as well.

If you can’t pay it all in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. It’s also worth noting that payments aren’t processed at a weekend as banks are closed.

[PandJ2020]

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@William1971 wrote:

...not doing your job properly your sincerely, Mr Walker

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You haven't said what the actual issue is?  So far you seem to have posted you haven't paid your bills and have been charged a late payment fee (as per the T&C's)?

[Mark39]

@William1971 I'm afraid you can't choose how much you want to pay. If you believe your bill was incorrect, it would have been sensible to speak to Sky about it before your payment was due.