Direct debit

[LauraJade93]

Is there a time frame that a direct debit can be taken? Payments were agreed for 1st of the month, 1st fell on a bank holiday, but they still failed to take it out until 3 days later, leaving me overdrawn, any protection against this? The 'direct debit guarantee' states you are protected against payments taken on an 'incorrect date' 🤷🏼‍♀️

[Mark39]

I don't understand how a slight delay in seeking payment would leave you overdrawn, unless you spent the money elsewhere.

[LauraJade93]

Other bills came out that would usually be rescheduled for later in the month

[Mark39]

Probably best, then, to keep an eye on your bank account to check that your Sky bill has been paid or if not, so that you make allowance for it to be paid before paying other bills.

[PandJ2020]

The selected day of month is the earliest possible date they'll attempt collection.

As noted, if there are bank holidays or weekends then, by defintion, it will be later (as the banking system is often driven by 'business days') - and not necessarily the next working day.  I don't believe you have any recourse.

[Mark39]

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@PandJ2020 wrote: I don't believe you have any recourse.

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Nor do I. @LauraJade93. If you seek a reversal of your direct debit under the direct debit guarantee, Sky will naturally consider your bill to be unpaid

[LauraJade93]

Thank you ☺️