Direct debit

[Aprice1]

Direct debit is set for the 1st of each month, regularly I am receiving a message to say my bill is overdue and sky don't take payment until around 10th! When checking my banking it appears that sky haven't even tried to collect the direct debit on the 1st, when I spoke to sky they said the bank is the issue but the bank say that nothing has come through for sky. 

[Daniel0210]

@Aprice1 

As this is account specific I think you need to call Sky again. 

If you have a Direct Debit set up and the payment fails on the normal payment date Sky will attempt it again 10 calendar days later. After 10 days, if that second automatic attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

They may suggest changing the payment date again perhaps to the 2nd to see if this rectifies the issue.