Direct debit

[29Tasha]

My direct debit was due out on 5th had message saying it will be taken. App is saying I don't have an active bill? 

[caesarome]

Are you signed into the app with the correct login details to view your account ?

[29Tasha]

Yes I am, I can see my order and my device but when I click on bill it says not active 

[caesarome]

@29Tasha 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @29Tasha.

[Lisa-P1987]

Thanks for chatting to us @29Tasha. Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks