Direct debit takes £5 less than the £42 bill?
New customer here just asking because it seems a little unusual, my bill every month should be £42, but the direct debit takes £37, rolling my total for month after to £47.
If the direct debit is taking less my bill will indefinitely increase by £5 every month unless I manually go into the app, pay that £5 and authorise it with my bank.
This means it keeps showing my account as Overdue even though the direct debit it going though.
Haven't been able to get through to a real person about the issue.
