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Discussion topic: Direct debit taken after we switched to another provider

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This message was authored by: Andrew357

Direct debit taken after we switched to another provider

Does Sky normally take a direct debit payment even after I've switched to another provider?

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This message was authored by: caesarome

Re: Direct debit taken after we switched to another provider

Posted by a Superuser, not a Sky employee. Find out more

@Andrew357 

As the bill for the direct debit is created 14 days in advance of the billing date then this can and does happen. If this bill has been paid and your account has now been closed you should see a credit on it for this overpayment that you can contact Sky support about getting it refunded as you should be back in your account within 5 working days.

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