Direct debit overpayment

[LCOSTELLO]

Hi I spoke with support team yesterday following an incorrect direct debit and requested a refund - however was told that although payment incorrect and for a considerable amount this can only be applied to credit within account as per DD guarantee this is not correct and makes budgeting very difficult .

financial ombudsman guidance also suggests that if error or overpayment then a refund should be possible - this is also stated within direct debit part of skys website . 
it is so frustrating and so upsetting. 

[Greenfingers001]

Hi there, I have escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  

Just look out for the blue bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147  

[Addie15]

Update-We are closing this chat session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.