09 Feb 2024 08:24 AM
My first direct debit for my Sky package has been taken 10 days before my scheduled activation. I thought it would be activated first before I paid?
09 Feb 2024 09:47 AM
Posted by a Superuser, not a Sky employee. Find out moreThe activation dates will vary depending on the service.
For Sky Glass/Stream the activation date is either the date you plug it in and set it up or 14 days after delivery date (if you can just kept it in the box since delivery).
Activation date for broadband would be the date your service goes live. And for Sky Q the day the service is installed and the viewing card is therefore activated.
Initially ordering charges e.g the £39.95 cost for a stream puck is charged on the day you make the purchase.
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 50 minutes
New Discussion