Discussion topic: Delay payment if possible

This message was authored by PetravTil This message was authored by: PetravTil

Delay payment if possible

Hello. Is it possible to pay my bill next month so I pay 2 month next month And I still can use my sky products fully this month I'm just struggling this month with some extra bills I hope you understand Thank you

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This message was authored by caesarome This message was authored by: caesarome

Re: Delay payment if possible

Posted by a Superuser, not a Sky employee. Find out more

@PetravTil .

We are customers here but what we can tell you is that Sky does not allow payments to be deferred for a month so the chances are if the bill isn't paid then your services might be restricted until it has been paid in full and if you do pay it more than 2 weeks late you would also need to pay the next bill as the same time before your services have been restored.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Delay payment if possible

Posted by a Superuser, not a Sky employee. Find out more

The billing process for all is as follows:-

If you have a Direct Debit set up and the payment fails on the normal payment date Sky will automatically attempt it again 10 calendar days later (so don’t be tempted to make a manual payment in this period).

After 10 days, if that second attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.

If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have at best 2/3 days before being restricted. There is no grace period and only 1 attempt is made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.

Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise.

Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date.

This link may also provide some advice

If you are behind with Stream or Glass payments also see the information on this link:

Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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