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Discussion topic: Debt

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This message was authored by Mollie3 This message was authored by: Mollie3

Debt

Hi so I missed 1 payment on my sky mobile bill and I received a letter from the debt collector saying I have to pay them witch I have payed it off but it's still not showing up on my sky account that I have resolved the payment 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Debt

Posted by a Superuser, not a Sky employee. Find out more

@Mollie3 

Sky do not pass one missed payment debt to a debt collection agency so I think there's more to this than one missed payment. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Mollie3
Topic Author
This message was authored by Mollie3 This message was authored by: Mollie3

Re: Debt

@Daniel0210 

 Yes it was 1 payment off £37 from September that I thought I had paid but apparently not 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Debt

Posted by a Superuser, not a Sky employee. Find out more

@Mollie3 

You haven't said when you made a payment. You will have to wait for the payment to be transferred by the debt collection company (by whatever means they use) and clear in Skys account before anything is likely to be updated. Is your mobile service working or is it still restricted?


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Mollie3
Topic Author
This message was authored by Mollie3 This message was authored by: Mollie3

Re: Debt

I paid it at the end off December after I got the letter at the beginning of December but it's not updated on my account so I was just wondering how long it would take and yes my phone still works has not been cut off 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Debt

Posted by a Superuser, not a Sky employee. Find out more

@Mollie3 

Have you called Sky and queried it?


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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