This discussion topic has been answered Discussion topic: Deactivate my account, as no longer a customer
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Message posted on 28 Aug 2025 10:51 AM
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Can anyone help me deactivate and shut down my online account. I moved back to my parents so sky subscription no longer exists but I keep getting redirected mail and want to shut down the account completely
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Message posted on 28 Aug 2025 01:13 PM
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@PHG180 you have a right to 'erasure' as explained in Sky's help guide here: https://www.sky.com/help/articles/privacy-hub-rights
Some details won't be erased for 7 years - I suspect that includes account data.
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Message posted on 28 Aug 2025 11:46 AM
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Re: Deactivate my account, as no longer a customer
@PHG180 Have you cancelled all your services at the previous address?
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Message posted on 28 Aug 2025 12:27 PM
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Re: Deactivate my account, as no longer a customer
Hi GD1
Yes all contracts were cancelled at the end of May and all equipment returned.
Message posted on 28 Aug 2025 01:13 PM
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@PHG180 you have a right to 'erasure' as explained in Sky's help guide here: https://www.sky.com/help/articles/privacy-hub-rights
Some details won't be erased for 7 years - I suspect that includes account data.
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