Data add in

[CB151283]

I added a new data plan onto myxaccount. I was paying just £15.50 a month but now it's showing that my next bill is £33.50. However I only added on the 1 higher data plan at £9per month so surely my bill should be £24.50 not £33.50 because that means I've been charged twice for the data add on. Can someone let me know what's happened? 

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.  
Just look out for the colourful bubble to start the conversation. 
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Lisa-P1987]

Update – We are still looking to help you CB151283. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks 🙂
 

[CB151283]

Yea I do still require your help as I haven't had a answer to my query yet. 

[caesarome]

As you can see above @CB151283 Sky sent you a chat invite (like a private message) so they could help you about this by getting access to your account but you didn't respond so if you want we can contact them again if you will be able to respond this time so let us know if you would like this done.

[CB151283]

Yes please. 

[caesarome]

I have escalated your post to the Sky Messaging team who will be in touch with you sometime tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed again. This isn't a live chat so replies are not instant.

[Lisa-P1987]

Thank you for escalating this. We have sent CB151283  an invite to chat 🙂 

[Tom-W19]

Hi CB151283

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.