Darren cole account holder passed away

[Anonymous]

I spoke with someone but got cut off, my husband [removed]. Passed away in May, I am trying to log into sky to see my account & change somethings as I cannot afford the whole package anymore. I am [removed] I work & cannot take any calls until 3pm everyday. Could someone call me after that so I can get set up please. I have asked for sky premier sports to be cancelled & movies.. I want to keep the basic package, sky sports & Netflix please.. regards Maria Cole. 

Moderator actions: Removed personal details

[peter-marlow+1966]

Sorry  for  your loss, but you are not talking to sky on here we are all fellow customers on here, you  will  need to call sky  and  speak to an advisor about this 

[Daniel0210]

For some reason you've closed your Community account. If you are still looking at the thread please note you aren’t speaking to Sky Customer Services by posting on here. This is a customer ➡️ customer discussion forum where we try to help other Sky customers.

No one will / can phone you. Your Community tag name (before you closed it) wasn't linked to any Sky accounts you have so no one knows who you are. You need to instigate contact. 

The current methods for contacting Sky are below and depending on your reason for making contact some methods will be more appropriate than others……

🟩 📞 Customer Services by dialling 150 (free) from either a Sky mobile or a Sky Talk landline. The forum doesn’t allow the display of other numbers. Other official numbers to Sky from the UK are 03 numbers which are normally inclusive from non Sky phones.

All calls will start automated which may offer you the online help route or try to send you here to the forum. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

🟩 online help via this link
https://www.sky.com/help
If necessary a number may be visible at the end of the correct help flow.

🟩 Sky Assistant 💬 should also be available via
https://www.sky.com/help
for most service issues and gives you 24/7 help and a quick response. It should provide you with multiple choice options based on your problem and will provide troubleshooting steps to fix any service issues.

🟩 Social Media You can also get in touch via the messaging services on: Facebook, Instagram, or X (links at the bottom of the forum page).

🟨Note ~ ROI customers If you’re in the ROI make sure the flag in the bottom right of the link is showing the correct flag and change if required. The Sky Ireland phone lines are closed at a weekend.