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Discussion topic: Customer Centre opening hours over Easter?

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This message was authored by MichelleMT This message was authored by: MichelleMT

Customer Centre opening hours over Easter?

Hi, I'm currently in the cooling off period for an extension to our contract.  It was set up on the 1st March and is 31 days long.  We're changing broadband so want to cancel the contract.  Don't want to ring today to go for an extra day without broadband until our installation next week if I can help it.

 

Is the customer service centre open tomorrow (Easter Sunday) ?  If not, does the 31 days end on the 1st April as there is no way of cancelling on the 31st day?


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This message was authored by SKY1992bf This message was authored by: SKY1992bf Answer

Re: Customer Centre opening hours over Easter?

Posted by a Superuser, not a Sky employee. Find out more

@MichelleMT  they should be open as usual 

 

we haven't been advised of any changes 


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This message was authored by SKY1992bf This message was authored by: SKY1992bf Answer

Re: Customer Centre opening hours over Easter?

Posted by a Superuser, not a Sky employee. Find out more

@MichelleMT  they should be open as usual 

 

we haven't been advised of any changes 


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Customer Centre opening hours over Easter?

Posted by a Superuser, not a Sky employee. Find out more

I'm fairly sure they were open on Christmas Day so I'd see no reason why they wouldn't be open on Easter Sunday. 

It's possible there will just be a smaller number of agents available compared to a usual Sunday so you may be on hold for longer.

Sky Stream user. Former Sky+ HD and Sky Broadband customer

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