30 Mar 2024 11:59 AM
Hi, I'm currently in the cooling off period for an extension to our contract. It was set up on the 1st March and is 31 days long. We're changing broadband so want to cancel the contract. Don't want to ring today to go for an extra day without broadband until our installation next week if I can help it.
Is the customer service centre open tomorrow (Easter Sunday) ? If not, does the 31 days end on the 1st April as there is no way of cancelling on the 31st day?
30 Mar 2024 12:02 PM - last edited: 30 Mar 2024 12:02 PM
Posted by a Superuser, not a Sky employee. Find out more@MichelleMT they should be open as usual
we haven't been advised of any changes
30 Mar 2024 12:02 PM - last edited: 30 Mar 2024 12:02 PM
Posted by a Superuser, not a Sky employee. Find out more@MichelleMT they should be open as usual
we haven't been advised of any changes
30 Mar 2024 12:05 PM
Posted by a Superuser, not a Sky employee. Find out moreI'm fairly sure they were open on Christmas Day so I'd see no reason why they wouldn't be open on Easter Sunday.
It's possible there will just be a smaller number of agents available compared to a usual Sunday so you may be on hold for longer.
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