Credit refund

[Dodger47]

I have cancelled my sky account all equipment returned, and an email received stating they have it. 

I am in credit and find it hard to get a refund.

I do t want to waste more money  by phoning them is there a link to access a refund from.

[Daniel0210]

@Dodger47 
Refunds should normally take about 6 weeks from your last day of connection, but recent posts on here suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note that if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm whether the payment method is still active.

[Dodger47]

Thanks for answering, I haven't cancelled my sky direct debit so they will have my details.

One point my last bill paid was in April, so my contract ended May what I gather they do refund in any 6 weeks is that cot, if so I will hang on. It's been about that now. 

[caesarome]

It should be refunded within 6 weeks but I would advise to go down the escalation route as that way you know that it will then be with you within 5 working days or so.

[Dodger47]

Ok, let's go 

[Dodger47]

I have not stopped my direct debit with Sky

[caesarome]

@Dodger47 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Dodger47]

I can't see the chat bubble.

[caesarome]

It should be at the bottom of this page so if you can't see it try using a different web browser.

[Dodger47 · Accepted solution]

All done thanks for your assistance 👍🏻