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Discussion topic: Credit refund

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This message was authored by jessicaprudhoe This message was authored by: jessicaprudhoe

Credit refund

Hi,

I have cancelled my sky subscription and seen that in my account I have credit for £60.20. I'm wondering how I get this back and how long it takes to process.

Thanks

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This message was authored by GD1 This message was authored by: GD1

Re: Credit refund

Posted by a Superuser, not a Sky employee. Find out more

@jessicaprudhoe  If the credit is showing the community can escalate your post to the messaging team who will pick it up tomorrow, refunds take around 3 to 5 working days to be in your bank,.

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by caesarome This message was authored by: caesarome

Re: Credit refund

Posted by a Superuser, not a Sky employee. Find out more

@jessicaprudhoe 

If you would like we can get Sky's messaging team to contact you about this tomorrow as they should be able to issue the refund so let us know if you would like to be contacted via here ?

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jessicaprudhoe
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This message was authored by jessicaprudhoe This message was authored by: jessicaprudhoe

Re: Credit refund

Yes that would be great thank you!

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Credit refund

Posted by a Superuser, not a Sky employee. Find out more

@jessicaprudhoe To get you some help, I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts

So look out for a chat bubble across the bottom of the screen when logged onto the forum

This link explains how this works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Be reassured the email & message is from Sky and your details are safe and secure.

Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again

NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion

NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome


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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Credit refund

Posted by a Sky employee

Thanks for escalating this. We’ve sent @jessicaprudhoe  an invite to chat.

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