Credit refund

[Rkane1]

Hi,

contract with Sky finished on 19/2/24 after I cancelled.

i was charged for that month, and have credit showing for April.

is it possible to have this refunded to me early?

[Daniel0210]

@Rkane1 

The Messaging Team that work on the forum can arrange a refund within 3-5 working days. Would you like me to arrange that? 

[Rkane1]

Yeah that would be perfect.

thanks 

[Daniel0210]

@Rkane1 
I’ll escalate your original post to Sky when it’s ten minutes old and the Messaging Team should contact you tomorrow. 

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Rkane1]

Much appreciated 

[Daniel0210]

@Rkane1 

Escalated now. 

[Tom-W19]

Thanks for escalating. We've sent an invite to @Rkane1.