Credit refund

[BenSoutham]

I cancelled my broadband in November and have had bills for December and January with £42.05 credits which haven't yet been paid into my bank account.

[caesarome]

@BenSoutham 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @BenSoutham to chat.

[BenSoutham]

Hi - I hoped this had been resolved however the subsequent email and credit were for just £42.05 when there were 2 credits in this amount, so 1 is still outstanding.  These payments should have been made automatically without having to request them.

[caesarome]

What were you told on the chat you had with the messaging team last week as refunds do take 3 to 5 working days to hit your account so today would be day 4.

[BenSoutham]

I've received a £42.05 payment into to my account but as there were 2 credits it should have been £84.10.

[caesarome]

I have alerted the messaging team for you again so same as before as they should be in touch tomorrow morning.

[Addie15]

Hi there! Thank you for escalating this, we have sent an invite to @BenSoutham.