Credit refund

[Jenny1]

I have recently switched away from sky to a new broadband provider, and my sky account is now in credit. How do I get a refund on the amount in credit?

Thanks 

[Daniel0210]

@Jenny1 

Credit refunds normally take up to 6 weeks from your last day of connection. If you want it sooner let us know on this thread and we can escalate to Sky who should be able to process it in 3-5 working days. 

[Jenny1]

Thanks for your quick reply. 

Yes, ideally I would prefer it sooner than 6 weeks. 

[Daniel0210]

@Jenny1 
I’ve escalated your post to Sky and the Messaging Team may get in touch with you later.

Look out for a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky are not instant so you’ll need to regularly check the chat thread.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[AcrobaticPeach]

I would like mine sooner @Daniel0210 @

[Mark39]

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@AcrobaticPeach wrote:

I would like mine sooner @Daniel0210 @

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Please elaborate.

[AcrobaticPeach]

@Mark39 my account is in credit and I would like the refund sooner please

[caesarome]

Can you let us know what the credit is from as some (like compensation) can not be refunded.

[AcrobaticPeach]

@caesarome Credit for Cancellation of Sky Broadband

[caesarome]

Have you spoken to Sky already about getting it refunded ?

[AcrobaticPeach]

@caesarome No

[caesarome]

@AcrobaticPeach 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you  for escalating this. We have sent an invite to @AcrobaticPeach.

[Beckyroyle]

Can you sort mine please you still owe me £70 thanks