Credit refund

[Avonstu]

Hi there, 

how does the credit refund process work, I have changed from sky Q to glass and the old account had a credit balance, how do I get a refund? 

[caesarome]

If you are a Sky Broadband customer the credit will go towards paying this bill otherwise if you are not then we can alert Skys Messaging team on here who will contact you regarding a refund so let us know if you would like this if you are not a Sky Broadband customer.

[Avonstu]

Hey, thanks for the reply, can I get a refund then as not a broadband customer 

[Mark39 · Accepted solution]

I've alerted Sky and a Community adviser may be able to help you via private, online messaging later today. Look out for a blue/red chat 'bubble' towards the bottom of the page. Replies from Sky may not be instant, so check back from time to time for updates.

For the detail of how it works see this guide: https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147