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Discussion topic: Credit refund

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This message was authored by cliveboy This message was authored by: cliveboy

Credit refund

Hi, my account shows a credit since cancelling my sky, but I can't see anywhere that allows me to request a refund. Is there an online option? 

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This message was authored by caesarome This message was authored by: caesarome

Re: Credit refund

Posted by a Superuser, not a Sky employee. Find out more

@cliveboy 

To get you some help with this I have escalated your post to the Sky Messaging team who will be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

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This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Credit refund

Posted by a Sky employee

Thank you for escalating this. We have sent an invite to chat 🙂 

This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Credit refund

Posted by a Sky employee

Hi cliveboy

 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
This message was authored by Polad This message was authored by: Polad

Re: Credit refund

hi,

I am currently abroad and can't call the helpline and even though it says the chat function should be available at this hour, it says closed? is there a customer service email to contact?

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Credit refund

Posted by a Superuser, not a Sky employee. Find out more

@Polad 

Sky don't use email as a general method of communication. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: Credit refund

Posted by a Superuser, not a Sky employee. Find out more

You could try contacting Sky via Twitter or Facebook Messenger.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
cliveboy
Topic Author
This message was authored by cliveboy This message was authored by: cliveboy

Re: Credit refund

Hi @Tom-W19  my apologies, I've been busy in work so missed the email,  could you please resend the invite? 

kind regards

 

clive taylor

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Credit refund

Posted by a Superuser, not a Sky employee. Find out more

@cliveboy 
I’ve re-escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Credit refund

Posted by a Sky employee

Thank you for escalating this. We’ve sent an invite to chat 

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Credit refund

Posted by a Sky employee

Update - This has now been resolved on a private chat

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