Credit refund on TV & Broadband account

[Spider71]

Greetings.  I have a credit of £56.75 showing as a credit in my Sky TV & Broadband account.  This is due to cancelled services.  I'm still a Sky customer with a Mobile account.  Please can the credit either be refunded or, if possible, transferred to the mobile account - either method is acceptable.  Thank you.

[Daniel0210 · Accepted solution]

@Spider71 
If you’re not already aware the Sky Community is a customer led discussion forum where Sky customers are available to help other customers and you aren’t contacting Sky Customer Services.

It can't be transferred to your mobile account. 

Refunds should take about 6 weeks from your last day of connection (but do appear to be taking longer in some cases), however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take even longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If you’ve cancelled the payment method you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but before we can escalate it to Sky please confirm in your reply whether the payment method is still active.

[Spider71]

Thank you for all the info - very much appreciated.  Yes, our DD payment method is still active as is the bank it is with.  Hope this further info is of use. 

[caesarome]

@Spider71 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent Spider71 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Spider71]

Great help all - thank you!! 😊