Credit refund not recieved

[Posihq]

Hi

Looking for some help as I can no longer get on the Sky chat.
I am an ex-sky customer, I paid for the full last month but account closed halfway through, I was advised when I left I would be issues with a credit refund for half the month which is showing on my bills as credit. I was advised this would be issued to me on the day my direct debit would of been due (1st), its now the 3rd but nothing recieved today (I know it wouldnt of come in over the weekend)

Can anyone advise ?

[johnsemps123]

I'm in the same boat as you. Got a email 2 weeks ago promised I would be getting a refund within 3-5 working days. Fast forward 2 weeks later................nothing received

[Daniel0210]

@Posihq 
I’ve escalated your post to Sky and the Escalation Team may get in touch with you later.

Look out for an email and also a blue/red speech bubble at the bottom of your forum page. Once that speech bubble appears you only have 48 hours to join the private chat or it will close automatically. If you fail to respond to each chat reply from Sky within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

If you are using Safari also make sure that Hide IP Address is not checked in order to see the chat bubble. If you have trouble finding this to check the settings, use another browser such as Chrome or Firefox.

[Tom-W19]

Thanks for escalating. We've sent invites to Posihq and johnsemps123.