Credit refund having left Sky

[Aly2]

Hi all

I left Sky last month and have a credit balance on my account. How do I get this refunded?

[Daniel0210]

@Aly2 
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. This will be longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you’d rather, we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but we need confirmation it’s showing as a credit on your Sky account.

[Aly2]

 

[Daniel0210]

@Aly2 
I’ll escalate your original post to Sky when it’s more than the obligatory ten minutes old and their Messaging Team should contact you tomorrow. 

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Aly2]

Hi Daniel

many thanks for your prompt response. If you could proceed with contacting the messaging team that would be very much appreciated. I provided a screen shot of credit balance in a previous response 

[Daniel0210 · Accepted solution]

@Aly2 

Now escalated. They'll be in touch tomorrow as per my last post. 

[Aly2]

@Daniel0210 

Thankyou Daniel. Much appreciated. I shall await their response 😀

[Aly2]

@Daniel0210 Should I have heard back by now? Nothing so far 

[Daniel0210]

@Aly2 

Yes. I've re-escalated it for you. 

[Aly2]

Thankyou 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Aly2.

[leannewatt]

I am looking to get my credit owed to me from ending my contract. Can anyone help please?

[Daniel0210]

@leannewatt 
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. This will take longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you wish we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but we need confirmation it’s currently showing as a credit on your Sky account.

[leannewatt]

Yes, I would like someone to contact me. The account was closed and the account details are not useable anymore due to a bereavement.

[Daniel0210]

@leannewatt 

As per my earlier post we need confirmation it’s currently showing as a credit on your Sky account.