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Discussion topic: Credit refund having left Sky

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This message was authored by Aly2 This message was authored by: Aly2

Credit refund having left Sky

Hi all

I left Sky last month and have a credit balance on my account. How do I get this refunded?


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This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Credit refund having left Sky

Posted by a Superuser, not a Sky employee. Find out more

@Aly2 

Now escalated. They'll be in touch tomorrow as per my last post. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Credit refund having left Sky

Posted by a Superuser, not a Sky employee. Find out more

@Aly2 
Refunds can take up to 6 weeks from your last day of connection providing the payment method is still active on your Sky account. This will be longer if the payment method has been cancelled as Sky will have to manually raise a cheque and post it to you.

If you’d rather, we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but we need confirmation it’s showing as a credit on your Sky account.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Aly2
Topic Author
This message was authored by Aly2 This message was authored by: Aly2

Re: Credit refund having left Sky

IMG_0573.png

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Credit refund having left Sky

Posted by a Superuser, not a Sky employee. Find out more

@Aly2 
I’ll escalate your original post to Sky when it’s more than the obligatory ten minutes old and their Messaging Team should contact you tomorrow. 

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Aly2
Topic Author
This message was authored by Aly2 This message was authored by: Aly2

Re: Credit refund having left Sky

Hi Daniel

 

many thanks for your prompt response. If you could proceed with contacting the messaging team that would be very much appreciated. I provided a screen shot of credit balance in a previous response 

This message was authored by Daniel0210 This message was authored by: Daniel0210 Answer

Re: Credit refund having left Sky

Posted by a Superuser, not a Sky employee. Find out more

@Aly2 

Now escalated. They'll be in touch tomorrow as per my last post. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Aly2
Topic Author
This message was authored by Aly2 This message was authored by: Aly2

Re: Credit refund having left Sky

@Daniel0210 

Thankyou Daniel. Much appreciated. I shall await their response 😀

Aly2
Topic Author
This message was authored by Aly2 This message was authored by: Aly2

Re: Credit refund having left Sky

@Daniel0210 Should I have heard back by now? Nothing so far 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Credit refund having left Sky

Posted by a Superuser, not a Sky employee. Find out more

@Aly2 

Yes. I've re-escalated it for you. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Aly2
Topic Author
This message was authored by Aly2 This message was authored by: Aly2

Re: Credit refund having left Sky

Thankyou 

This message was authored by Addie15 This message was authored by: Addie15

Re: Credit refund having left Sky

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @Aly2.

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