Credit refund due after cancellation of service

[Daniel0210]

@Swilson1 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have just 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Greenfingers001]

Thanks for escalating this. We’ve sent @Swilson1 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[KLucken]

I spoke to someone from SKY about this issue and they said it would be resolved when the next bill was issued (which would have been the July bill) but i've still had no refund.

Can someone advise please?

Thanks!

[caesarome]

@KLucken 

I have escalated your post again so look out for the chat bubble over the next few hours.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.