Credit refund due after cancellation of service

[EmmaArcher]

I cancelled my broadband to move to Vodafone on 15th April.  Sky finally switched off my service on 21st April after numerous phone calls but billed me until 17 May and assured me that I would get a refund for the service not used.  I can now see the credit on my account, however it says the credit will go towards the next bill.  There will NEVER be a next bill after my experience with Sky.

Can someone tell me how to get the money refunded to my account as soon as poss.  I have left my DD running as requested (so as to receive the refund into bank account), but there is no sign of it.

Thank you for your help.

[Daniel0210]

@EmmaArcher 
Refunds should normally take about 6 weeks from your last day of connection, but recent posts on here suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

[EmmaArcher]

Yes please, that would be very kind of you.

[Daniel0210]

@EmmaArcher 
I’ve escalated your post to Sky and their Messaging Team should contact you later.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have just 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Greenfingers001]

Thanks for escalating this. We’ve sent @EmmaArcher an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[EmmaArcher]

Ok thanks, I will keep an eye out for the chat thingy.

[Daniel0210]

@EmmaArcher 

See the post above yours. It has already been sent.

[caesarome]

@EmmaArcher 

You should see the chat bubble at the bottom of this page.

[KLucken]

I am having the same issue, can someone please advise 

[caesarome]

@KLucken 

Can you provide some more details to your issue and do you see a credit on the account ?

[KLucken]

I cancelled my service and took a new provider, but my direct debit took the money for June (service terminated on the 23rd May).
My bill for July says credit to the next bill but I obviously won't have one as i cancelled all my services. 

[caesarome]

@KLucken 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Swilson1]

I'm having the same thing. 
sky broadband ended 16th May, as switched to new provider. It now says on a future bill that the credit is to be used on next bill however there isn't going to be another broadband bill. 

[Daniel0210]

@Swilson1 
Refunds should normally take about 6 weeks from your last day of connection, but recent posts on here suggest in some cases it is taking longer.

We can potentially help you get it refunded within 3-5 working days via the Messaging Team on here if you wish. Let us know on this thread if you want to do that.

Note that if your payment method has been cancelled Sky will either have to reinstate your payment method or manually raise a cheque via a back office team and post it to you so it’ll it further delayed.

Before we can escalate it to Sky please confirm whether the payment method is still active.

[Swilson1]

Yes please. ☺️

payment method still active as still have sky stream service