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Discussion topic: Credit refund after broadband cancellation

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This message was authored by Savvy2 This message was authored by: Savvy2

Credit refund after broadband cancellation

Hi, I cancelled my broadband a few months ago but have built up a credit balance from Sky. I was expecting to get it back in my bank account by now but it only shows up as credit on my sky account. Is there a timeline of when it'll be refunded back to me? Thanks.
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This message was authored by caesarome This message was authored by: caesarome

Re: Credit refund after broadband cancellation

Posted by a Superuser, not a Sky employee. Find out more

@Savvy2 

To get you some help with this refund I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Credit refund after broadband cancellation

Posted by a Sky employee

Thanks for escalating this. We’ve sent Savvy2  an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Addie15 This message was authored by: Addie15

Re: Credit refund after broadband cancellation

Posted by a Sky employee

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

This message was authored by Stfn87 This message was authored by: Stfn87

Re: Credit refund after broadband cancellation

I have the same issue, I cancelled my broadband in August and I should have received a refund in my account mid-September but on the app it shows I have a credit towards my next bill, which I won't have to use. Can you send me the refund on my bank account as soon as possible, please?

Thanks!

This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Credit refund after broadband cancellation

Posted by a Sky employee

Hi there @Stfn87 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Credit refund after broadband cancellation

Posted by a Sky employee

We are still looking to help you Stfn87 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Stfn87 This message was authored by: Stfn87

Re: Credit refund after broadband cancellation

Hello, 

 

Thanks! In the end I called the Customer Service to accelerate the refund process. I'm hoping to get it soon.

However, I was told I would receive a bag to return the router on Monday but I haven't. Can I just buy a bag and return it myself? (I have the return labels).

 

Thanks. 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Credit refund after broadband cancellation

Posted by a Superuser, not a Sky employee. Find out more

@Stfn87 
You can use any packaging as long as it’s secure and you may want to put a note inside with your account number and a list of equipment that is included. Keep your proof of posting safe and indefinitely and if you use Royal Mail’s collect from home service, keep a record of the tracking number.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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