Credit on account following termination

[GStevo68]

Cancelled my Sky products couple of months ago and have just found that I have credit on my account waiting to be applied to my next bill which wont happen as Ive cancelled the account.

Please could someone escalate for me so I can get the refund sorted as it appears that you won't be doing anything about it until I contact you.

[Daniel0210]

@GStevo68 
You aren’t contacting Sky Customer Services here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

We would normally escalate this to Sky on here via their Messaging Team, but unfortunately the process is currently switched off and will be for 2-3 weeks. You may need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps.