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This discussion topic has been answered Discussion topic: Credit on Broadband bill

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Message posted on ‎08 Aug 2024 02:05 PM

Credit on Broadband bill

Hi, I cancelled by broadband 2 months ago and there is a credit sitting on my account which states it will go towards my next bill. As I have moved provider I won't have another bill so how can I get this amount refunded to me?
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Avatar for MarkGoldsmith
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This message was authored by: MarkGoldsmith Answer

Message posted on ‎08 Aug 2024 02:34 PM

Re: Credit on Broadband bill

Posted by a Superuser, not a Sky employee. Find out more

@Louisa645 I've escalated to the Sky Messaging team for you who should be in touch with you regarding this within the next 48 hours via a colourful chat bubble which will appear at the bottom of this page. 

You may need to refresh your browser for the chat bubble to appear.

Responses from the messages team aren't immediate so you need to check the chat often to see when they are replied. The chat bubble will also be present for 48 hours. Its worth noting the messaging team will ask you to verify your identity so they can confirm you are the account holder.

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Avatar for MarkGoldsmith
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This message was authored by: MarkGoldsmith Answer

Message posted on ‎08 Aug 2024 02:34 PM

Re: Credit on Broadband bill

Posted by a Superuser, not a Sky employee. Find out more

@Louisa645 I've escalated to the Sky Messaging team for you who should be in touch with you regarding this within the next 48 hours via a colourful chat bubble which will appear at the bottom of this page. 

You may need to refresh your browser for the chat bubble to appear.

Responses from the messages team aren't immediate so you need to check the chat often to see when they are replied. The chat bubble will also be present for 48 hours. Its worth noting the messaging team will ask you to verify your identity so they can confirm you are the account holder.

Sky Stream and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
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Message posted on ‎08 Aug 2024 02:36 PM

Re: Credit on Broadband bill

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @Louisa645.

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Message posted on ‎05 Nov 2024 02:37 PM

Re: Credit on Broadband bill

i also have this issue, can you help please?

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Message posted on ‎05 Nov 2024 05:45 PM

Re: Credit on Broadband bill

Posted by a Superuser, not a Sky employee. Find out more

@wayne+apps 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

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Message posted on ‎06 Nov 2024 08:42 AM

Re: Credit on Broadband bill

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @wayne+apps.

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Message posted on ‎06 Nov 2024 02:43 PM

Re: Credit on Broadband bill

thank you

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Message posted on ‎09 Nov 2024 10:11 AM

Re: Credit on Broadband bill

Posted by a Sky employee

Hi @wayne+apps 

 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

Thanks
Tom
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