Credit not applied to my account

[bobsbob]

Recently i'd had multiple issues with my broadband spanning several weeks and as a compensation was issues £29 credit on the account. I work from home so caused major disruption/inconvenience. Payment would be applied to me next bill which was due and has now passed.

Eventually an engineer was booked in the earliest slot (it wasn't that early) and an hour before the appointment I was cancelled.

i was offered another £29 compensation payment for the missed appointment. Rescheduled days later. That payment was applied immediately 

Only 1 payment was applied.

i have tried to go back to the virtual assistant conversation as its all there but i'm only redirected here. Can you help? 

[caesarome]

The fact you are working from home doesn't come into it.

You said the £29 credit has been applied so how much were you expecting there to be because from what you have said you have received it ?

[bobsbob]

No

They were due to apply 2 x £29 for 2 different and seperate reasons. They offered it and I didn't request it. They just applied one amount 

FYI - The working at home is just context to the post to explain i was inconvenienced.

which they acknowledged incidentally without me making an issue about it.

i have tried the whatapp conversation as all their offers and the full conversation is there but its directed me here.

Are you able to help or would you prefer to pick holes in my post?