I had to pay £50 for a sky Q multi room box. The person I spoke to said that I would receive a refund for the box. I still haven't received a refund and it's been a couple of weeks now.
I had to pay £50 for a sky Q multi room box. The person I spoke to said that I would receive a refund for the box. I still haven't received a refund and it's been a couple of weeks now.
The fee you paid is an activation fee, this isn't nor ally refunded as far as I'm aware
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Like you I'm a customer here, Sky Employees are clearly identified as such. 43" Glass TV & Puck Whole Home Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
I had to pay £50 for a sky Q multi room box. The person I spoke to said that I would receive a refund for the box. I still haven't received a refund and it's been a couple of weeks now.
I got a call to upgrade in January. The woman said the multi room box was free. After a couple of weeks I rang sky to see where the box was. The guy I spoke to said there wasn't an order for the box and would send one out for a fee of £50. I said that I didn't want the box if I had to pay £50. The guy assured me that I would get the £50 back, so I said ok. I wasn't even bothered about multi room but because it was on offer I thought I'd try it out.
The £50 isn't usually something that would be refunded but if you have been told otherwise then I would register a complaint so if needs be someone can listen to what was said to you:
Give them the date and time that you spoke to them and was told this.
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