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Discussion topic: Credit Report showing a unpaid payment

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This message was authored by: Carly57

Message posted on ‎23 Oct 2025 09:30 AM

Credit Report showing a unpaid payment

Hi,

 

so my mum passed away and I took control of the account but my credit score is effected because it's showing £30 unpaid fee, but I have checked on my account and it says nothing to pay £0. 

I can't get speaking to anyone either 

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This message was authored by: caesarome

Message posted on ‎23 Oct 2025 10:09 AM

Re: Credit Report showing a unpaid payment

Posted by a Superuser, not a Sky employee. Find out more

@Carly57 

Try the no, I still need help button at the bottom of this page for contact options:

 

https://www.sky.com/help/articles/your-credit-file

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