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Discussion topic: Credit Refund

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This message was authored by Kaylee3 This message was authored by: Kaylee3

Credit Refund

Can anyone confirm how long it takes for credit refund after fully leaving to be returned. They took an extra payment originally so I've already passed the cancellation period and waiting on the credit to be returned. 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Credit Refund

Posted by a Superuser, not a Sky employee. Find out more

@Kaylee3 

Normally within 6 weeks of your last day of connection but if it's showing as a credit on your Sky account we can get you some help in getting it within 3-5 working days. So is it showing as a credit yet? 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Kaylee3
Topic Author
This message was authored by Kaylee3 This message was authored by: Kaylee3

Re: Credit Refund

Hey, 

Oh that would be great if you can help!

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Credit Refund

Posted by a Superuser, not a Sky employee. Find out more

@Daniel0210 wrote:

@Kaylee3 

So is it showing as a credit yet? 


 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Kaylee3
Topic Author
This message was authored by Kaylee3 This message was authored by: Kaylee3

Re: Credit Refund

Yes it's currently showing as credit to be used towards my next bill which of course won't be required.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Credit Refund

Posted by a Superuser, not a Sky employee. Find out more

@Kaylee3 
To see if they can help you I’ve escalated your post to Sky and the Messaging Team should contact you tomorrow.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Kaylee3
Topic Author
This message was authored by Kaylee3 This message was authored by: Kaylee3

Re: Credit Refund

Ah that's a great help thank you so much!!

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Credit Refund

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Kaylee3 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
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