Credit Refund

[Wan38]

Hello, I recently left Sky and have made contact about this issue on two previous occasions. I last spoke with an advisor who assured me the credit of £36..48 on my account would be reimbursed in April. This had still not occurred. I find this wholly unacceptable. As a customer I am expected to return my equipment swiftly as this belongs to Sky, I have done this. I therefore expect the cash, which belongs to me to be returned swiftly! I should not have to repeatedly chase this. Please can the credit be returned asap - not when my actually billing date would have been as this is no more, I'd like the money in my account within days Thanks Joanne Appleby

[Daniel0210]

@Wan38 
You may not be aware but this is a customer to customer forum and you aren’t contacting Sky Customer Services by posting on here.

Refunds can take up to 6 weeks from your last day of connection. If you’d rather, we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if that’s what you want to do but we need confirmation it’s showing as a credit on your Sky account.