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Discussion topic: Credit Refund after leaving Sky

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This message was authored by caesarome This message was authored by: caesarome

Re: Credit Refund after leaving Sky

Posted by a Superuser, not a Sky employee. Find out more

@Mr+Flibbles+86 wrote:

Thanks for escalating this. We’ve sent an invite to @SB18-  to chat.


@SB18- 

As you can see here you were sent the chat invite back on Friday 6th at 01.07pm, so it will have been closed now if it wasn't responded to within 48 hours so would you like Sky to contact you again in the morning about this ?

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This message was authored by SB18- This message was authored by: SB18-

Re: Credit Refund after leaving Sky

Yes I saw that at the time but there was no chat bubble that appeared? 

This message was authored by caesarome This message was authored by: caesarome

Re: Credit Refund after leaving Sky

Posted by a Superuser, not a Sky employee. Find out more

It would have been at the bottom of this page so do you want to try again ?

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This message was authored by SB18- This message was authored by: SB18-

Re: Credit Refund after leaving Sky

Thank you, it suddenly appeared! 

This message was authored by Xabier This message was authored by: Xabier

Re: Credit Refund after leaving Sky

Hi there

 

Please I'd like to request my credit back that's on my account after I have cancelled sky via the Messaging Team on here.


"Credit for cancellation of Sky Broadband Superfast - 20 days (£25.33)"

 

Many thanks

This message was authored by caesarome This message was authored by: caesarome

Re: Credit Refund after leaving Sky

Posted by a Superuser, not a Sky employee. Find out more

@Xabier 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.

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This message was authored by Xabier This message was authored by: Xabier

Re: Credit Refund after leaving Sky

Hi @caesarome 

 

Great, thanks a lot for your help.

 

Xabier

This message was authored by Delila This message was authored by: Delila

Re: Credit Refund after leaving Sky

Hi there,

 I have a credit on my broadband account.  Could my refund request be escalated to Sky please 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Credit Refund after leaving Sky

Posted by a Superuser, not a Sky employee. Find out more

@Delila 

The process for escalation is not in operation at present. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Delila This message was authored by: Delila

Re: Credit Refund after leaving Sky

Thanx for the reply, Daniel. What can we do if we need help getting our monies back?

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Credit Refund after leaving Sky

Posted by a Superuser, not a Sky employee. Find out more

@Delila 

Either call Sky or re-post on this thread tomorrow when we can see if the process can be used again. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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