09 Dec 2024 07:14 PM
Posted by a Superuser, not a Sky employee. Find out more
@Mr+Flibbles+86 wrote:
Thanks for escalating this. We’ve sent an invite to @SB18- to chat.
As you can see here you were sent the chat invite back on Friday 6th at 01.07pm, so it will have been closed now if it wasn't responded to within 48 hours so would you like Sky to contact you again in the morning about this ?
09 Dec 2024 07:25 PM
Yes I saw that at the time but there was no chat bubble that appeared?
09 Dec 2024 07:34 PM
Posted by a Superuser, not a Sky employee. Find out moreIt would have been at the bottom of this page so do you want to try again ?
09 Dec 2024 07:38 PM
Thank you, it suddenly appeared!
09 Dec 2024 10:43 PM
Hi there
Please I'd like to request my credit back that's on my account after I have cancelled sky via the Messaging Team on here.
"Credit for cancellation of Sky Broadband Superfast - 20 days (£25.33)"
Many thanks
10 Dec 2024 05:38 AM
Posted by a Superuser, not a Sky employee. Find out moreTo get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.
This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies are not instant.
10 Dec 2024 01:38 PM
10 Dec 2024 06:32 PM
Hi there,
I have a credit on my broadband account. Could my refund request be escalated to Sky please
10 Dec 2024 06:37 PM
Posted by a Superuser, not a Sky employee. Find out moreThe process for escalation is not in operation at present.
10 Dec 2024 06:39 PM
Thanx for the reply, Daniel. What can we do if we need help getting our monies back?
10 Dec 2024 06:42 PM
Posted by a Superuser, not a Sky employee. Find out moreEither call Sky or re-post on this thread tomorrow when we can see if the process can be used again.
No problem. Browse or search to find help, or start a new discussion on Community.
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