i am avinash , my contract is finished, I didn't renew the contract and told to sky to stop my contract, even though money is deducted from account this month, this is shame.
Posted by a Superuser, not a Sky employee. Find out more
You mean you contacted Sky specifically to give the required notice to cancel?
Because you pay a month in advance and your billed right up to the date your services actually stop, it's normal to initially pay beyond your cancellation date. Sky will, of course, refund you the overpayment from that date.
Sky bills are generated 14 days in advance of the payment date so while you were still a paying customer. Any overpayment is then reimbursed which could take up to 6 weeks provided your payment method is still active.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
