Contract ended waiting for refund

[FrancoLau]

My Sky broadband contract ended in mid-Dec 2023

Sky took another payment for Jan 2024 through direct debit without notice which was nonsense and unacceptable.

One of your agent advised the extra charge for late Dec 2023 and Jan 2024 would be refunded within 3 weeks.

I checked my bank account every week and no refund received by today (29 Jan 2024) which is already over 1 month.  I tried to call your hotline as instructed but the system did not let me through.

Would you able to help?

[SKY1992bf]

@FrancoLau  Your contract doesn't end unless you give 14 notice to cancel 

so did you do this and receive email confirmation from sky accepting your request 

[Mark39]

We're a customer Community. Did you cancel your broadband subscription? It doesn't just end.

[FrancoLau]

I submitted my cancel request through an agent 1 month before the contact last day and received a confirmation email.

I double check 3 times with 3 different agents and all confirmed the end date was on the system.

[SKY1992bf]

@FrancoLau  Refunds can take upto six weeks from termination date and will appear as a credit on your sky account 

so has 6 weeks elapsed?