Contract and Bills

[Ariza]

Hello, this is Ariza I want to ask about the contract and bills. 1. The contract said I have to pay £26.00 for 18 months, but I have to pay 39.49 on 6 March 2024 (this March bill) 2. Admin fee, I have to pay an admin fee of £10 in April, what is it for? Is it bcs of I am moving to a new flat? Or because I called the Sky CS? 3. CS said the rising price will always happen in April every year, and that's fine. But why bill on my contract doesn't apply to me? I still have +/- 12 months to go If the raise is £3.50 like in the email, then, 26.00+3.50 should be 29.50? Please let me know about this matter Kind regards -Ariza

[Addie15]

Hi there, @Ariza. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Ariza]

Hello, thank you for your kind reply, but I think the issue is already solved. How do I take down my thread? Thank you

[Mark39]

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@Ariza wrote:

How do I take down my thread? Thank you

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There's no need. It will be archived in time.