Contract Length - not showing !

[DebJ247]

Why is it so difficult when logging in online to see my contract, have looked through all the help topics and NOTHING shows me my contract, which leads me to think it has expired !!  why do sky make things so difficult 

I want to know if I am out of contract to be able to cancel ..   

@helpanyone ! 

[MarkGoldsmith]

You need to go to the My Messages section of your My Sky account. All contract documents are available there and do show which add-ons have minimum term length.

[caesarome]

Have a read of this:

https://www.sky.com/help/articles/your-sky-contract-start

It is your minimum term that expires and not the contract itself. Your contract might be visible via your Message Centre here:

https://messages.sky.com/message-centre/contracts

Or login to your Sky account and click on 'Offers and Upgrades' as the dates will show:

https://www.sky.com/myaccount/tv or
https://www.sky.com/hub/tv
https://www.sky.com/myaccount/bb-and-talk

Or you could login to your online billing and locate your first bill, just add the length of your contract on to this - 12/18 months and you will get an idea of when your mininum term is up.
You can access your online billing here:

https://www.sky.com/manage/bill

[MarkGoldsmith]

Typically the info will be available under one of the Documents listed under My Documents in the My Message centre. The My Contract section is usually just the standard Sky T&Cs which your specific pricing and terms appearing within the documents.

[DebJ247]

I have done this and current contract not there ! will look on actual tv later, shows 2020 but no current 

[DebJ247]

 I have done all of what you suggest, but no actual end dates show up, I have sent a message to sky so hopefully they will reply 

Thanks 

[caesarome]

Have you left Sky in the past then returned after being away for 12 months or more ?

[MarkGoldsmith]

Could you already be outside your minimum term? If you are you may not see the dates on anything.

On the order document there may not be an end date typically you need to look at the date of the document and then towards the end it will list any packages included in a minimum term agreement and ONLY the length (so you may have to work out the end date from that info).

[pilgrim44]

have you looked on your products page? it should tell you on there.

[MarkGoldsmith]

Where the info displays in your My Sky account will vary based on which Sky TV product you have. The layout and structure of the details on the Sky Streaming products is different to that of the traditional HD and Q products.

If no date is appearing anywhere on the TV section of My Sky that to me suggests like you are out of the minimum term contract.

[MarkGoldsmith]

Obviously the other option is to call Sky as they can confirm when the minimum term ends or has ended and it also allows you to negotiate a potential renewal at a cheaper rate.