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This discussion topic has been answered Discussion topic: Contacting via email to customer service agents..

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This message was authored by: teamschiller_

Contacting via email to customer service agents..

Please can someone tell me hot to emaill customer services - 


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This message was authored by: Daniel0210 Answer

Re: Contacting via email to customer service agents..

Posted by a Superuser, not a Sky employee. Find out more

@teamschiller_ 
To cancel your TV subscription fully, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. (If they agree you’ll have to pay the remainder of your discounted term).

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.



▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

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This message was authored by: Mark39

Re: Contacting via email to customer service agents..

Posted by a Superuser, not a Sky employee. Find out more

Sky don't generally use email as a means of contact.

This message was authored by: Daniel0210

Re: Contacting via email to customer service agents..

Posted by a Superuser, not a Sky employee. Find out more

@teamschiller_ 

Sky don't use email for general communication. Is your Sky+ issue something we can advise you on? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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This message was authored by: teamschiller_

Re: Contacting via email to customer service agents..

I am trying to cancel my TV but there is no way online I can find. Very frustrating.

Telephone nymbers? That would help too 😞

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Topic Author
This message was authored by: teamschiller_

Re: Contacting via email to customer service agents..

Thank you 🙂

This message was authored by: Daniel0210 Answer

Re: Contacting via email to customer service agents..

Posted by a Superuser, not a Sky employee. Find out more

@teamschiller_ 
To cancel your TV subscription fully, if you’re out of contract you’ll need to give Sky the required 31 days notice. The latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. (If they agree you’ll have to pay the remainder of your discounted term).

Select ‘Need more help’ at the bottom of the following link which will lead to contact details.
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ The link may include an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.



▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

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