Contacting sky about outstanding balance

[NC04LAG]

I need to speak to sky advisor but can't as I have an outstanding is there an alternative way like an email address

[Daniel0210]

@NC04LAG 

No. If your services are restricted any calls to Sky will only prompt you to pay. Restrictions are normally only due to a missed payment and they are applied automatically so agents can’t override the process.

Sky won’t reinstate services until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can fully terminate your subscription.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Once you’ve done all this you’ll be able to call Sky if you still need to speak to an agent.

[GD1]

@NC04LAG  Your post has been moved from the email forum as that is intended for Sky/Yahoo email issues.

There is no Customer service email address that you can use, as you have an outstanding balance Sky won't speak to your, nor will they reinstate an account or setup a payment plan, even if you got to speak to an advisers you would be asked to pay the outstanding balance before services would be reinstated.

Advisers can't override the billing systems.