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Discussion topic: Contacting Sky by emaily

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This message was authored by: Bondgirlisback

Contacting Sky by emaily

My broadband contract is due to be changed in about 4 weeks and I have a problem (health wise) ringing and explaining my problems with the new contract on the phone  I've been trying to get an email address to contact Sky but to no avail. When I go on my Sky app it won't let me get on the old/ contract pages. Can anyone help me please 

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This message was authored by: Daniel0210

Re: Contacting Sky by emaily

Posted by a Superuser, not a Sky employee. Find out more

@Bondgirlisback 

Sky don't use email for general communication but…

If you have health issues that affect your ability to communicate, it may be worth registering with the Sky Accessibility Team who may be able to help now or in the future. Once registered there are also different methods of communication with this team other than phoning so have a look here… ~

https://www.skyaccessibility.sky/

https://www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers

https://www.sky.com/help/articles/third-party-assistance


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by: Daniel0210

Re: Contacting Sky by emaily

Posted by a Superuser, not a Sky employee. Find out more

@Bondgirlisback 

In fact you were provided with the exact same advice on the 9th May.

https://helpforum.sky.com/t5/Account-Billing/Contacting-Sky-by-email/m-p/4979375#M254799 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: Bondgirlisback

Re: Contacting Sky by emaily

Thanks, I know now, not stupid 🤣🤣just forgetful (I'm afraid a brain aneurysm and early onset dementia does that generally) thanks for your help - twice 😬

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