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Avatar for Secret
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This message was authored by: Secret

Message posted on ‎24 Jul 2025 06:37 PM

Contact sky to cancel account

Ive been trying to get hold of Sky for 3 weeks to cancel my sky stream but I can never get through on the phone and apparently you can't talk to ANYONE on live chat about TV services. 

 

How the hell do I cancel this service!?! 

 

Ridiculous!!!!!!

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Avatar for mikealanr
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This message was authored by: mikealanr Answer

Message posted on ‎24 Jul 2025 06:46 PM

Re: Contact sky to cancel account

Posted by a Superuser, not a Sky employee. Find out more

Hi @Secret 

 

Sky publish the methods you can cancel here: https://www.sky.com/help/articles/cancel-sky-tv

 

Scroll down and select need more help and you will see multiple methods including, email and post.

 

We are fellow subscribers here on the community.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.

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Avatar for mikealanr
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Superuser
This message was authored by: mikealanr Answer

Message posted on ‎24 Jul 2025 06:46 PM

Re: Contact sky to cancel account

Posted by a Superuser, not a Sky employee. Find out more

Hi @Secret 

 

Sky publish the methods you can cancel here: https://www.sky.com/help/articles/cancel-sky-tv

 

Scroll down and select need more help and you will see multiple methods including, email and post.

 

We are fellow subscribers here on the community.

 

MikeAlanR

---
55" Gen 2 Sky Glass atlantic blue, 65” Sky Glass ocean blue, Sky Live, 4 streaming pucks and EE FTTP Busiest Home (circa 1.6 Gbps download). Sky SoundBox. Former Sky Q, Sky+ HD and Sky+ customer. Sky Mobile Customer.

Please Note: I am not a Sky employee. I am a fellow subscriber. Please do not PM me as they will not be responded to. Posting publicly to a thread increases the usefulness for all.
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This message was authored by: Fothergill1

Message posted on ‎24 Jul 2025 06:46 PM

Re: Contact sky to cancel account

Posted by a Superuser, not a Sky employee. Find out more

Hi @Secret 

 

If you are not able to cancel your puck through your MySky account (www.sky.com) then the only other option is to phone them.

 

To get past the chatbot just stay silent when it asks you questions and it will eventually put you through to the Customer Services team.  Apparently the quieter times to phone are 7-8 am or 8-9pm

 

good luck

 

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