Contact sky customer service by email

[thjames88]

How do I contact sky customer service by EMAIL about my account.

I do not have a Uk phone and the app and online is not working for me.

I need an email address to contact someone.  

Surely SKY can allow someone to send me 2 or 3 emails every 3 yrs as I am paying GBP38 a month!

[SKY1992bf]

@thjames88  There is no email for sky support unfortunately 

[thjames88]

so what do I do if I cant call or the app and online not working...

[SKY1992bf]

@thjames88  Try contacting them via there Twitter or Facebook accounts 

[Lisa-P1987]

What is is you need to discuss? 

We have different online chat facilities which can support you. 

[pernacchia]

this is insane...sky does not have a way to receive an email and respond! The phone line takes AGES and i have kids to attend to...Poor Murdoch cannot invest a few extra quids to pay his employees to answer emails...

Q. I cannot see the end and start of my annual contract...

[pernacchia]

and...? which ones? just say it!

[TechmanagerMal]

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@thjames88 wrote:

How do I contact sky customer service by EMAIL about my account.

I do not have a Uk phone and the app and online is not working for me.

I need an email address to contact someone.  

Surely SKY can allow someone to send me 2 or 3 emails every 3 yrs as I am paying GBP38 a month!

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• You cannot contact Sky by email for support.
• If you are fortunate Sky may notice your post or someone may escalate it to them and they will contact you on this forum.
• Phoning is the only guaranteed way to speak to Sky.

[pernacchia]

thanks, simple and wise - but frustrating

[thjames88]

I want to discuss my contract, my bill has gone thru the roof and I need to downgrade.  If I cant get a fair price I need to change providers

I cant believe I pay GBP38 a month and I have no one to talk to via email...sad company in 2021!

(remember I dont have access to a phone and the app does NOT work!  (which is double sad even if it was 1999!!)

I guess I should spend my time on the compare websites rather than was my time trying to be Sky's customer!!

[caesarome]

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@pernacchia wrote:

Q. I cannot see the end and start of my annual contract...

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It is your minimum term that expires and not the contract itself. Your contract might be visible via your Message Centre here:

https://messages.sky.com/message-centre/contracts

[pernacchia]

thanks...then i need to know when my term expiures...the contract does not show it...i remember re-making the terms of my term but i don't know when they expire...once they expire my monthly payment switches to whatever new monthly upgraded deal... 

[SDR]

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@pernacchia wrote:

thanks...then i need to know when my term expiures...the contract does not show it...i remember re-making the terms of my term but i don't know when they expire...once they expire my monthly payment switches to whatever new monthly upgraded deal... 

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They don't expire, once the minimum terms ends you are on a monthly rolling contract. To cancel you need to phone, I know you say you don't have one but that's the way it is, if you can't use a phone and are disabled then Sky can deal with you a different way via the Accessibility site once you have registered with them.

[caesarome]

Have you looked back through your online Sky bills to see when the price you have been paying changed to what you are paying now because if you can find the date it changed then it will be 12/18 months from this.

[pernacchia]

ok, that makes sense, thanks