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Message posted on ‎04 Jul 2024 05:16 PM

Contact number on my account

Hi all i have been trying for days now but i can not change my Contact Number on my account info page eveytime i press on Edit Contact Number it justs Reloads the page and edit email address does the same thing can someone help me plz and what is the Contact Number on my account info for.

Thanks.

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Avatar for PandJ2020
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This message was authored by: PandJ2020 Answer

Message posted on ‎04 Jul 2024 05:34 PM

Re: Contact number on my account

Posted by a Superuser, not a Sky employee. Find out more
@H3DxReturns wrote:

can i do a live chat to sky because 150 does not work because when i put in 150 it says this number is not recognised.

150 will only work from a Sky service.  You'll need to call the 03 number as detailed above.

I am just another Sky customer and my views are my own even if you don't like the answers

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Message posted on ‎04 Jul 2024 05:19 PM - last edited: ‎04 Jul 2024 05:20 PM

Re: Contact number on my account

Posted by a Superuser, not a Sky employee. Find out more

@H3DxReturns  Simply call 150 from your mobile to contact sky and they will change it, it can't be done online 


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Message posted on ‎04 Jul 2024 05:20 PM

Re: Contact number on my account

I dont have that phone number no more

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Message posted on ‎04 Jul 2024 05:21 PM

Re: Contact number on my account

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Then use whatever phone you have got:

 

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home

 

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Message posted on ‎04 Jul 2024 05:22 PM

Re: Contact number on my account

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@H3DxReturns 

Click on the need more help drop down at the very bottom of the link below to reveal an 0333 number if your in uk

If in ROI using the same link change the flag in bottom right hand corner and refresh the link before following above instructions to reveal an 0818 number

https://www.sky.com/help/home#M1014

or if you have sky mobile/talk call 150


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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Message posted on ‎04 Jul 2024 05:25 PM

Re: Contact number on my account

I have Sky Mobile but i dont have the sim no more so i got a new sim for smarty with a new number so that why i want to change it to my new number.

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Message posted on ‎04 Jul 2024 05:26 PM

Re: Contact number on my account

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You need to follow the advice that myself and @SKY1992bf have posted for you as I'm afraid nobody here can change your number or edit your email address.

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Message posted on ‎04 Jul 2024 05:28 PM

Re: Contact number on my account

can i do a live chat to sky because 150 does not work because when i put in 150 it says this number is not recognised.

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Message posted on ‎04 Jul 2024 05:31 PM

Re: Contact number on my account

Posted by a Superuser, not a Sky employee. Find out more
@caesarome wrote:

otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home

 

 

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This message was authored by: PandJ2020 Answer

Message posted on ‎04 Jul 2024 05:34 PM

Re: Contact number on my account

Posted by a Superuser, not a Sky employee. Find out more
@H3DxReturns wrote:

can i do a live chat to sky because 150 does not work because when i put in 150 it says this number is not recognised.

150 will only work from a Sky service.  You'll need to call the 03 number as detailed above.

I am just another Sky customer and my views are my own even if you don't like the answers
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Message posted on ‎04 Jul 2024 05:40 PM

Re: Contact number on my account

im going to call them but why will it let me change my email before but not now.

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